Passengers from the Beijing-Warsaw route will not forget during this trip with LOT Polish Airlines. As reported by passengers, it was not enough that they waited 10 hours to start, they were also asked to disembark to repair the pump on the plane. The operator was initially refused, but already in Warsaw, members of the management board MANY gave passenger money.
UPDATE: When we succeeded in determining – immediately after arrival to Warsaw, a group of passengers who in Beijing "threw out" fees for the lost part of the Dreamliner were asked to stay at the airport. Maciej Wilk – member of LOT's operational management board met them.
We managed to reach this meeting record.
– I know that today you have faced an extraordinary, extraordinary situation that I would like to apologize for. Please believe me or not, but in reality there is a situation where a warehouse employee in Beijing refuses to accept other forms of payment other than cash and hence all confusion occurs – Wilk said to the surprised passengers.
– Mr. Krzysztof, our representative in Beijing took quite … [tu nastąpiła długa pauza – przyp. red.] unusual decision – he continued. – However, I am grateful to him that the plane flew so he managed to drive the plane to Warsaw. All this cannot happen without the state, so thank you very much for that, I apologize for the whole situation.
Soon after, Wilk returned the loan amount to a group of passengers (in total, that was more than PLN 1,300) and distributed "small prizes", namely tickets for the next flight. This group includes Mr. Daniel, a businessman from Silesia, who had previously reminded the Newsweek editors.
When asked by one passenger, or MANY, "normal situation", Wilk must have replied that "this situation is not normal, our representative is ready to make a transfer, to pay by card".
Daniel and other passengers who have flights to other cities in Poland on Monday, a hotel is provided.
MANY initially denied that the situation described by "Newsweek" on Monday would happen at all. A company spokesman in a media conversation suggested that passengers "could misunderstand the situation." In the communication issued, the company stated that "information about collecting money between passengers to correct defects is incorrect".
"The employee's decision is wrong"
After midnight, LOT spokesman Adrian Kubicki contacted us. "We have explained what happened in Beijing," he said. He told me that it was the fault of Boeing employees and employees. – A Boeing employee who is responsible for this part of the problem expects payment in cash. He has no right to do so, because our settlements do not have cash – explained Kubicki.
Apparently, LOT employees do not have the appropriate amount of cash. – This will also explain, because he should have the means of payment – said the LOT spokesman. – Our employees want to accelerate the departure of a flight that has been delayed to Poland. According to his account, he made the decision to ask for support for a small group of passengers he claimed he knew. That was his only decision, he did not consult anyone.
Adrian Kubicki explained that although he understood Mr. Krzysztof's good intentions, from the company's point of view "his decision was wrong". – Never at any stage must involve passengers in obtaining parts or money – the spokesperson explained. – We will draw conclusions and consequences from this situation.
What happened in Beijing?
The Dreamliner crew noticed the problem only after landing at an airport in China during the review. – When we are under the gate, one of the machines is open. At that time, before 8 am local time, they tried to identify the problem – said Daniel, a businessman from Silesia, one of more than two hundred passengers on the 787 Dreamliner fighter.
What are you checking? – Hydraulic liquid leaks. It was necessary to replace one of the hydraulic pumps – then explain Konrad Majszyk from the LOT press office in the conversation.
The repair lasted around 10 hours. You have to find a problem, take care of its parts, look for engineers and just replace the pump. Although the operator has ensured that passengers are provided accommodation for the time to correct errors, PPL LOT customers will not wait at all.
Do you need a suitcase? Buy at the lowest price thanks to special offers
As Majszyk explained, LOT has agreements for aircraft maintenance at all airports, where are the years. The same is theoretically in Beijing, where this service is provided by Chinese companies. – A few hours of this delay, which arose, were not the result of technical problems, but from the fact that defects had to be traced, repaired, and then the aircraft to inspect and give permission to restart – explained Majszyk in an interview with PAP.
In light of this guarantee, what is even more surprising is the confusion that arises at the airport. – The strangest thing is when Mr. Krzysztof, who is a flight manager here or several representatives, asked passengers who had cash, the yuan, because he had to pay for mechanics – said Daniel. Reason? According to witness accounts, there are problems with sending money from LOT accounts.
– We are at the international airport. I don't believe that it was settled here with cash under the table, with the mechanic on the plane. There are no eggs! – he is angry
As Daniel said to us, Mr. Krzysztof managed to collect around 2,500 Chinese yuan from passengers, which were only more than 1,300 PLN. – What service is it, what is the part, what does that mean?! – Passengers were restless after nearly ten hours waiting among various scandals, screams, and children's impatience. "Some lost confidence, they did not know whether the aircraft was operating. They wondered whether to change flights to other flights – he added.
MANY deny that there has been a fundraiser
"Damage to the Boeing 787 Dreamliner with the SP-LRH registration number was deleted in Beijing in accordance with applicable procedures. LO92 shipping is on its way to Warsaw. Information about collecting money between passengers to correct defects is incorrect" – we read in the PPL BUP statement issued on Monday afternoon.
"From the explanation we obtained from the LOT representative on the spot, the situation is different. We guarantee, however, that we explain all the circumstances of this event. We apologize to our Passengers for the delay and inconvenience caused by this" – it was written in reply e-mailed to the Newsweek editor's office.
Outlet with pump
The aircraft was repaired and flew out of Beijing at 13 Polish time. He arrived in Warsaw around 22. It was planned for Monday around 11.40. Passengers who have flights delayed at least three hours can apply for compensation of EUR 600.